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000 — Legal

Disclaimer

The information on this website is here to inform, not to advise. This page explains what that means, the limits of telehealth, and when you should seek personal care from a qualified health professional. Please read it carefully.

Last updated: 7 July 2026

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In an emergency

Telehealth is not for urgent or life threatening situations. If this is an emergency, or someone is at risk of harm, call triple zero (000) immediately, or attend your nearest hospital emergency department.

If you need to talk to someone, Lifeline is available on 13 11 14, at any hour.

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General in nature

Everything published on this website, including the consultation descriptions, the journal, and any educational material, is provided as general information only. It is intended to help you understand the kinds of concerns our practitioners can discuss with you, and what a telehealth consultation involves.

It is not personal medical advice. It does not take account of your individual health, history, circumstances, or needs. You should not rely on anything you read here to diagnose a condition, decide on a course of action, or delay seeking care from a qualified health professional.

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No substitute for personal care

Reading this website is not the same as receiving care. Personal medical advice can only be given to you by an AHPRA-registered Australian healthcare practitioner who has assessed your individual situation through a consultation.

If you have a health concern, please arrange a consultation, speak with your regular GP, or seek appropriate in-person care. Always ask a qualified health professional any questions you have about a medical condition before acting on information found online.

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Telehealth has limits

Telehealth is a useful way to access considered care, but it is not suitable for everyone or for every concern. A consultation conducted by video cannot replace a hands-on physical examination, and some concerns need to be assessed in person.

After speaking with you, your practitioner may recommend in-person assessment, urgent care, a review with your regular GP, a referral to another doctor, further investigation, or no treatment at all. The most appropriate outcome depends entirely on your individual circumstances, and a consultation does not guarantee that any particular treatment will be offered.

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Results vary

Every person responds differently, based on their unique biology, history, and commitment to their care. Any information on this website that describes how the body works, or what a consultation may cover, should not be read as a promise of a particular result.

We do not make guarantees about outcomes, and we do not publish testimonials, ratings, or before and after comparisons. Where care is provided, the findings of an assessment do not guarantee a specific outcome for you.

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No advertising of medicines

In accordance with Australian regulatory requirements, we do not advertise specific prescription medicines to the public. Nothing on this website should be read as a recommendation, endorsement, or promotion of any particular prescription product.

If a treatment is clinically appropriate following a consultation, your practitioner will discuss the options with you directly as part of your care, including the benefits, risks, and alternatives relevant to your situation.

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About the information we share

Where this website refers to research or general health information, we aim to present it in a balanced, accurate, and neutral way. Health knowledge changes over time as new evidence emerges. Information that is current today may be updated or revised later.

We describe how the body works and what a consultation may cover in general terms only. We do not overstate what is known, and we do not present general information as a personal finding about you. Any questions about how a topic applies to your own health should be raised with an AHPRA-registered Australian healthcare practitioner who has assessed your situation.

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Your personal information

When you contact us or use our services, we collect and handle personal and health information. How we collect, use, store, and protect that information is explained in full in our Privacy Policy.

Please read our Privacy Policy alongside this disclaimer. It sets out your rights, how to access or correct your information, and how to make a privacy complaint.

Read our Privacy Policy

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Seek in-person care when needed

Telehealth is not appropriate for medical emergencies or for concerns that need immediate, hands-on attention. If you think you may have a serious or worsening condition, please do not wait for a consultation.

Use your judgement, and seek in-person care, contact your GP, or attend your nearest emergency department whenever your situation calls for it.

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Questions about this disclaimer

This website is published by Zendra Health Pty Ltd (ABN 60 696 084 983).

If anything on this page is unclear, or you would like to understand whether a consultation is right for you, we are glad to help. The best way to get personal advice is to speak with an AHPRA-registered Australian healthcare practitioner.

Ready when you are

Begin with a conversation.

A consultation with an AHPRA-registered Australian healthcare practitioner, by video. Telehealth is not suitable for everyone, and your practitioner will advise what is appropriate for you.